We never let a question go longer than 24 hours.
The best in service and response time is the heart and soul of JRBSE. As a structural engineering company specializing in the design of steel connections and components, we are the “tip of the sword” in the preparation and approval of the steel shop drawings. Simply put, we never let a question go longer than 24 hours before we provide a response. The critical path flows through us and if a question can be answered even quicker, it will be done. We do our best to keep our clients working in an efficient manner and not waiting for our input.
We schedule and sequence our work so that information is available once our client has the “stick” model built and it is ready to connect. You can always reach us by phone, email or text. You will have our Owner’s personal cell phone to ensure your needs are met as quickly as possible. This can be especially critical when a piece is on the shop floor and needs adjustment or a field issue occurs that needs immediate attention. We have resolved issues fast enough that a piece of steel in the air has never had to come off the crane. At JRBSE, we are here for you.